Frequently asked questions and their answers.

Six products that share the same customer record: Winaity Call (customer relations and telephony), Winaity Desk (support and chatbot), Winaity Connect (email and SMS campaigns), Winaity AI (conversational AI agents), Winaity SEO (visibility and acquisition) and Pro-win (field prospecting CRM).

No. You can start with a single product, choose two or three, or take the whole Suite. Products added later find the same customer record, with no re-entry.

In France, in environments partitioned per customer.

From the Contact page: choose “A demonstration”. The team gets back to you for a 30-minute session on your cases, Monday to Friday, 9 am to 5 pm.

Prices are shown in euros including VAT, per month, with the excl. VAT amount next to each price.

Yes, the Discovery plan: Winaity AI Free and Winaity Connect Free, with 30 AI conversations, 1 agent on your site, 500 contacts, 1,000 emails per month and 1 automation journey.

Yes, at any time from your client area. Cancellation takes effect at the end of the period already paid, with no refund of the current period.

Yes, paying annually gives −20% on the Starter, Pro and Enterprise plans.

They are priced after a demonstration, according to your volume and your organisation. Winaity SEO is not available yet.

Your document base and its index are hosted by Winaity, in France, in a collection dedicated to your organisation. No tool active by default contacts an external host.

Not for the configuration: agent, knowledge, escalations and journeys are set up without code. Pasting the widget onto a site is a job for a web integrator; connecting an internal API needs someone who knows it.

About fifteen minutes after the account is created, for an agent built from a template. The actual time depends mostly on the quality of your documentation.

Web widget, WhatsApp, Messenger, Instagram and Telegram, plus the REST API for a custom channel. A single configuration serves all channels.

The anti-hallucination safety net applies and the configured escalations are triggered. Without escalation, the agent acknowledges it and keeps helping. Questions that aren’t covered appear on the Quality page.

PDF, Word, Excel, CSV, text, HTML, Markdown, a URL or a sitemap. PowerPoint presentations need to be converted first.

No. It absorbs the repetitive questions and transfers the rest; the analytics help you decide what to document.

Because an unread email costs the same as a read one. Domain authentication, gradual ramp-up and per-customer isolation determine how much of your mail actually arrives — more than the number of blocks in the editor.

Email and SMS are handled end to end: creation, sending, measurement. Rich-message templates are in place in the library.

That is the default way it works: one organisation per brand, with its own contacts, roles, sending domain and billing.

Yes, on three conditions: a controlled abandoned-call rate, respected time windows, and do-not-call list checking. Winaity Call applies all three before every call and keeps the record — which is precisely what makes predictive mode defensible under inspection.

Yes. Call plugs into an existing CRM and sends back the calls, their recording and their qualification, attached to the prospect's record. The CRM stays the reference.

The cap is a setting, not a product constraint: it is set per campaign and bounds itself automatically as soon as the abandon rate approaches the threshold.

No. It only answers what your knowledge base covers. Outside that, it passes the request to an agent along with the full conversation.

Yes. The Desk works on its own, with its rule-based chatbot. Winaity AI adds an assistant able to answer from your documents.

They receive all of it: the conversation, the customer record and the previous exchanges, on the same screen.

No. The advertiser must approve the draft. Automatic publication only comes after that, and only on partner sites that have connected their platform.

Through the quality of the article and the topical relevance of the site. That is why the catalogue can be filtered by topic and by authority, and why the text is a full article rather than a paragraph wrapped around a link.

The funds are in escrow: they are only released once publication has been verified. With no publication, the order is cancelled and the advertiser gets their balance back.

Yes. The sector map and the buildings remain available on the tablet offline; visits sync when the network comes back.

No. Pro-win connects to your CRM, your ERP or your business software, and can also work on its own.

Yes, they can be customised per organisation: absent, pitched, appointment, declined, contract signed, contract approved…

No, it is an optional module, like the Contracts and Connectors modules.