Winaity Call · CampaignsSample data
Campaigns
All your campaigns in one place
Each campaign shows its calls, its contacts processed and its progress. Pause or resume in one click.
Call centre software · Telemarketing
Call centre software: your calls, better prepared.
Winaity Call is call centre software for telephone prospecting and follow-up. Four dialling modes, call script, contact qualification and customer history on a single screen. The do-not-call list (Bloctel) and time windows are checked before each number.
Thirty minutes · On your cases · No commitment
Preview
The agent station everything on one screen.
Four dialling modes
Customer record open
Supervision
Features
What you do in Winaity Call.
Six moments in the tool, from launching a campaign to the call itself.
Phone
Call without leaving the screen
The phone is built into the tool: you dial, call and qualify in the same place. A headset is all you need.
SupervisionSample data
Supervision
Supervise in real time
Every agent, their status and the length of their calls, live. Listen, whisper or barge in without cutting the call.
Performance · Energy follow-upSample data
Performance
Measure what a campaign brings in
Results by qualification and hour-by-hour activity, campaign by campaign.
Create a campaignSample data
Creation
Create a campaign in four steps
Information, pace, script, then call statuses: nothing is forgotten.
Predictive dialerSample data
Dialler
Tune the predictive dialler
Four dialling modes. In predictive mode, you set the dialling level and the tool flags conflicting settings.
All by keyboard
Qualify with keys 1 to 6, next record with Enter.
Callbacks don’t get lost
Scheduled from the record, they come back to the right agent at the right time.
The full history
Every call, every qualification, found on the customer’s record.
Use cases
A campaign in insurance, minute by minute.
The brief
Insurance campaign
Calls allowed from 9am to 8pm, Paris time.
- agents on the floor
- 6
- leads to call
- 4,000
- allowed range
- 9 am – 8 pm
- abandonment at most
- 3%
Pace continuously adjusted to the answer rate
- 09:00Launch
The supervisor activates the campaign
Nothing goes out until a human has launched the campaign: activating it does not start dialling immediately.
- 09:01Agents ready
Agents switch to “Ready”
The engine launches a first batch of calls, calculated from the observed answer rate.
- 09:01Excluded
A number on the do-not-call list is excluded
It is not dialled. The reason is recorded and timestamped.
- 09:02Answering machine detected
An answering machine is excluded, a human answers
The answering machine doesn’t tie up any agent. The human is connected to a free agent, whose screen already shows the record.
- 09:05Scheduled callback
The agent qualifies, then moves on
They can schedule a callback, then automatically become available again.
And if nobody is free?
The call waits, then it is hung up and counted as abandoned. Beyond 3% abandoned calls, the dialling pace is halved.
How it works
What happens before the phone rings.
Six automatic checks, in this order, for every number in every campaign.
Do-not-call list
Every number checked before it is dialled.
Time window
No calls outside legal hours.
Abandonment budget
Cautious 1.5% · balanced 3% · aggressive 5%.
Answering machine detection
Answering machines don’t tie up any agent.
Connection
The agent takes the call, record already open.
Audit log
Every step is timestamped and exportable.
What can be measured, not what is promised.
- Do-not-call exclusions timestamped
- No dialling outside legal hours
- Abandonment measured, not estimated
- Exportable audit log
Where the product is used
Five ways to use it, nothing to install.
The web application
The agent and supervisor workstation, with nothing to install on the computers.
The phone in the browser
The agent allows microphone access: no desk phone, a headset is enough.
The floor wallboard
The operations wall: rotating views, team ranking, alert banner.
The programming interface
To connect Winaity Call to your own tools.
The telephony server
Winaity Call drives the telephony itself: extensions, failover, listening in, recording.
What it doesn’t do
- No messages sent: neither email nor SMS.
- No automatic follow-up.
- No desk phone: a headset is required.
- No mobile app.
Built in into the Winaity Suite.
Pricing
On quotation
The price depends on the volume, the time slots and the carrier in place.
Winaity Call works with Winaity AI and Winaity Connect, available online with a free plan, on the same customer record.
Free guide · Winaity Call (in French)
Take the guide with you. The key metrics of a call centre
What to track every week to steer your calling campaigns. Free, sent by email, to read whenever you like.
FAQ
The questions we get asked.
Yes, on three conditions: a controlled abandoned-call rate, respected time windows, and do-not-call list checking. Winaity Call applies all three before every call and keeps the record — which is precisely what makes predictive mode defensible under inspection.
Yes. Call plugs into an existing CRM and sends back the calls, their recording and their qualification, attached to the prospect's record. The CRM stays the reference.
The cap is a setting, not a product constraint: it is set per campaign and bounds itself automatically as soon as the abandon rate approaches the threshold.
See a floor at work.
An agent session open on your campaigns, to watch live.
Thirty minutes · On your cases · No commitment